IMPORTANT TRAVEL INFORMATION
BOOKING YOUR HOLIDAY
Please ask your travel agent for advice on planning your holiday itinerary. Once you make a booking, Innovative Travel will endeavour to confirm all arrangements as soon as possible and you will be sent a Confirmation Invoice. You will then have 7 days to reconfirm with a deposit of NZ$250 per person. The final balance will be due 8 weeks prior to departure, or immediately for bookings within that time. Note: For late Ancient Kingdoms bookings, made within 7 days of departure, a fee of NZ$30 per booking will apply. For bookings with other suppliers, late fees will vary. Vouchers and itineraries will normally be issued 10 days prior to departure.
REGISTRATION FORM
To enable us to finalise your arrangements you must complete (and return with your deposit payment) the Company’s registration form. The information which you provide may be used by Innovative Travel for further communication to you or to your travel agent (unless requested otherwise) but no information will be divulged to any third party.
MINIMUM BOOKING FEE
For bookings of total value less than NZ$500, a fee of $25 per booking will be levied.
AMENDMENTS
If you need to amend any arrangements after your original booking these must be advised in writing. One amendment is free of charge. Any further changes will incur administration costs of NZ$30 per amendment plus any costs levied by our overseas agents and suppliers. Any change to an existing booking constitutes ‘an amendment’. A transfer to another tour is viewed as a cancellation and not as an amendment, and cancellation fees will apply.
BOOKING CONDITIONS
The Innovative Travel Promotion and Import Company Limited (in this brochure called either ‘Innovative Travel” or ‘the Company’) receives bookings subject to the following conditions.
1. A booking is accepted only after the Company receives the deposit and issues the client or their travel agent a Confirmation Invoice. The balance must be received by the Company not later than eight (8) weeks before departure; otherwise the Company may treat the booking as cancelled by the client.
2. Where this booking would otherwise be subject to the provisions of the Consumer Guarantee Act (C.G.A) 1993, if the supply is a supply for business purposes the client agrees that the services are supplied for business purposes in terms of section 2 and 43 of the C.G.A 1993, and that the provisions of the said Act do not apply to the supply to the client. Such client is not a consumer for the purposes of these booking conditions.
3. The Company’s role as tour operator is to arrange through third party suppliers the flights, coach journeys, cruises, travel and hotel accommodation and other facilities which together provide the holiday arrangement detailed in the brochure. You should note:
a) That your vacation arrangements are subject to terms and conditions imposed by airlines, coach operators, cruise operators, hoteliers and other suppliers of services. Many of those terms and conditions limit or exclude the liability of the supplier and may often be the subject of international convention between countries.
b) Innovative Travel does not own or control the cruise operators, carriers, or hoteliers, or the various suppliers, and Innovative Travel does not actually provide those services itself. Innovative Travel will take all possible care to ensure that its suppliers have a reputation for maintaining a high standard. However the Company is unable to accept responsibility in any way for day to day problems with the services provided or for any loss, damage, delay, inconvenience or injury to persons or property, or any other loss howsoever arising. In particular the Company is unable to accept responsibility for any aspect of your holiday arrangements affected by matters over which Innovative Travel has no control including, without limitation, war or threat of war, riots and civil strife, terrorist activity, natural or nuclear disaster, weather conditions, fire, flood, drought, industrial disputes or governmental or official action or reasonable apprehension of the foregoing, cancellation, curtailment, or rescheduling of flights, or any failure on your part to obtain the correct visas and valid passport for travel.
4. While the Company will use its best endeavours to operate all tours as advertised, reasonable changes in the itinerary may be made without notice where deemed necessary or advisable by the Company or by a local agent or supplier.
5. The Company does not accept responsibility for disruption, inconvenience, cancellation or alteration directly or indirectly caused by or aggravated by the failure of any computer data processing equipment or media microchip integrated circuit or similar equipment, software or processing, storage or retrieval system.
6. Prices quoted in the latest insert are based on costs at the time of publication. The Company cannot be held responsible for any changes that may occur and reserves the right to increase the price of any travel arrangements up to the date of departure. This includes adjustment for devaluation, fuel surcharges, airfare increases as well as international exchange rates. The air content of tours is based on airfares applicable as at date of publication. As airline costs are constantly changing, it may be necessary to impose an air surcharge any time up to departure.
7. it is a condition of the acceptance of your deposit in respect of this tour that all monies paid to Innovative Travel, whether by way of deposit or otherwise in respect of the tour, may be disbursed by Innovative Travel as and when it sees fit or in respect of the services to be provided or fees payable under the tour programme and the payment of a deposit for the tour shall be deemed to be a direction by you to Innovative Travel to disburse such monies as foresaid. All monies received by Innovative Travel are deposited in its name with its bankers, until appropriate disbursement to the suppliers of services or their agents.
8. While this brochure has been issued and compiled by the Company with reasonable and appropriate care, it is not issued on behalf of, and the Company cannot commit, any airline whose flights form part of the tour arrangements.
9. Receipt of a deposit will be taken as an understanding by the Company that the participant has read and agrees to abide by these terms and conditions stated.
10. The booking conditions and the supply of services herein shall be governed by and interpreted according to the laws of New Zealand, and both the client and the Company irrevocably submits themselves to the jurisdiction of New Zealand courts in respect of any proceedings arising out of or relating to these booking conditions or services provided hereunder.
CANCELLATION AND REFUNDS
If you decide to cancel your holiday, please notify us in writing. Monies will be refunded less a cancellation fee per person, as a percentage of the tour costs:
More than 8 weeks before departure – deposit
Less than 8 weeks before departure – 35%
Less than 4 weeks before departure – 50%
Less than 14 days before departure – 100%
Cancellation fees for arrangements using some overseas agents, cruise companies or airlines may vary from the above. No refund is available for cancellations after commencement of travel or on any unused services.
INSURANCE
Insurance is not included in holiday prices. We recommend that you have insurance with adequate cover for the full duration of your holiday & for cancellation, loss of luggage/ personal property, medical expenses & any accidental damage. By booking, you agree that Innovative Travel will have no liability for any such loss or damage, and you accept that it is your responsibility to insure yourself fully.
LAND ARRANGEMENTS
We endeavour to ensure that your arrangements proceed smoothly. If you have a problem while on holiday, you must first contact the local agent immediately to give them the opportunity to rectify the problem. In the unlikely event that you are still dissatisfied, please contact Innovative Travel immediately. Any further correspondence must be sent within 28 days of the problem occurring. We regret we cannot accept liability in relation to any complaint or claim that is not notified in accordance with these procedures.
ADDITIONAL SERVICES
While Innovative Travel strongly recommends that you purchase any additional services you require on holiday directly through the local agent (and not with contracted guides or drivers). Innovative Travel cannot accept responsibility for and will not be responsible for additional services provided through local agents or contracted guides/drivers after start of travel.
YOUR HOLIDAY PRICE
Passport and visa fees, insurance, excess baggage charges, extra meals, laundry, drinks, souvenirs, items of a personal nature including medication, departure taxes, porterage and tipping are not included in the price of your holiday. In some countries porterage and tipping may be compulsory. Entrance fees to venues detailed in the itinerary will generally be included, unless specified otherwise in the itinerary.
BROCHURE VALIDITY
Every effort has been made to ensure the accuracy of information in this brochure but circumstances may necessitate changes in itineraries and costs, of which you will be informed as soon as possible. Innovative Travel shall not be liable for any resulting changes and reserves the right to increase the price of any arrangements up to the date of departure. This includes adjustment for devaluation, fuel surcharges, airfare increases as well as exchange rate fluctuations. It is your travel agent’s responsibility to ensure that the prices quoted comply with our latest price insert. This brochure is valid for the period stated on the enclosed price insert.
PASSPORTS & VISAS
A valid passport is required for travel and some countries require that it be valid for at least 6 months after the date of departure from those countries. Please check with your travel agent regarding visa requirements. Innovative Travel recommends that you check the travel advice issued by the NZ Government on their website www.mft.govt.nz Note: clients wishing to travel to certain Arab countries must ensure that they DO NOT have an Israeli stamp in their passport, nor any evidence of previous visits. (e.g. Exit stamps from Israel/Egypt border) A loose-leaf Israeli visa can be obtained on arrival in Israel.
The above information should be taken as a general guideline and will vary with some holidays such as cruising, villa stays, car hire and for other holidays, and are subject to change without notice. Please ask at the time of your enquiry for further clarification.
